Refund policy

Return and Refund Policy

Overview

At UnderHer, we are committed to providing high-quality women's undergarments and ensuring customer satisfaction. Due to the intimate nature of our products, we follow strict hygiene standards for all returns and refunds.

Returns

For hygiene and safety reasons, bras, panties, lingerie, shapewear, and other intimate wear cannot be returned or exchanged once delivered, unless the item is damaged, defective, or the wrong product was sent.

Please check your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. To help us resolve the issue quickly, please provide:

Your order number
Clear photos of the product and packaging
A brief description of the issue

After verification, we will arrange a replacement or refund, where applicable.

Refunds

Refunds are only available in the following situations:

You receive a damaged or defective product.
You receive the wrong item.
Your prepaid order cannot be fulfilled due to product unavailability.

Once your request is approved, the refund will be processed within 5–10 business days using the original payment method or another mutually agreed method.